Help
Get help on issues or questions you have while using Panther
Overview
This page helps provide resources for questions and issues with using Panther.
Panther's Knowledge Base
Panther's Knowledge Base (KB), found at help.panther.com, contains articles that answer frequently asked questions and help you resolve common errors and issues. You can navigate through the topics on the home page, or you can use the search bar in the KB to find the information you need.
Panther Community
Panther's Slack Community is a place to connect with security experts, share detection code, and learn from Panther users. If you'd like to join, visit the Panther Community sign-up page.
Contact Panther Support
If you don't find the answer you need in the KB or via the resources listed below, you can contact Panther Support in the following ways:
Slack
Send a message in your Panther channel, then react to your message with the ticket emoji.
Email
Send a message to [email protected].
Intercom messenger
This option is only available for SaaS deployments of Panther.
In the lower right-hand corner of your Panther Console, click the chat icon.
Helpful Panther resources
Getting started with Panther
Panther glossary of terms
Panther's operational monitoring, tools, and architecture
Panther security and privacy
Panther and Statuspage alerts
Panther uses Statuspage to post about service incidents that affect or may affect multiple customers.
Visit our Statuspage and subscribe to updates to receive notifications when there are interruptions to Panther’s service.
Panther prospective customers
If you are not an existing customer and would like to speak to a member of the Sales Team, visit this page to request a demo.
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