# Help

## Overview

This page helps provide resources for questions and issues with using Panther.

### Panther's Knowledge Base

Panther's Knowledge Base (KB), found at [help.panther.com](https://help.panther.com/), contains articles that answer frequently asked questions and help you resolve common errors and issues. You can navigate through the topics on the home page, or you can use the search bar in the KB to find the information you need.

### Panther Community

Panther's Slack Community is a place to connect with security experts, share detection code, and learn from other Panther users. If you'd like to join, visit the [Panther Community sign-up](http://pnthr.io/community) page.

### Contact Panther Support

If you don't find the answer you need in the KB or via the resources listed below, you can contact Panther Support in the following ways:

* Slack
  * Send a message in your Panther channel, then react to your message with the ticket emoji.
* Email
  * Send a message to <support@panther.com>.
* Pylon messenger
  * In the lower right-hand corner of your Panther Console, click the chat icon:

    <figure><img src="https://4011785613-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LgdiSWdyJcXPahGi9Rs-2910905616%2Fuploads%2Fgit-blob-8aad0691e53217a9e695a1f52b17783a540d104a%2FScreenshot%202025-09-09%20at%203.25.14%E2%80%AFPM.png?alt=media" alt="A blue circle encompasses a white speaking bubble." width="53"><figcaption></figcaption></figure>

## Helpful Panther resources

### Getting started with Panther

{% content-ref url="../quick-start" %}
[quick-start](https://docs.panther.com/quick-start)
{% endcontent-ref %}

### Panther glossary of terms

{% content-ref url="help/glossary" %}
[glossary](https://docs.panther.com/resources/help/glossary)
{% endcontent-ref %}

### Panther's operational monitoring, tools, and architecture

{% content-ref url="help/operations" %}
[operations](https://docs.panther.com/resources/help/operations)
{% endcontent-ref %}

### Panther security and privacy

{% content-ref url="help/security-privacy" %}
[security-privacy](https://docs.panther.com/resources/help/security-privacy)
{% endcontent-ref %}

### Panther and Statuspage alerts

* Panther uses Statuspage to post about service incidents that affect or may affect multiple customers.
* Visit our [Statuspage](https://status.panther.com/) and subscribe to updates to receive notifications when there are interruptions to Panther’s service.

### Panther prospective customers

* If you are not an existing customer and would like to speak to a member of the Sales Team, [visit this page to request a demo](https://panther.com/product/request-a-demo/).